Your Satisfaction, Our Promise:

At Sareeful, we are committed to ensuring that every shopping experience with us is nothing short of delight. We understand that sometimes, despite our best efforts, a product may not meet your expectations. Rest assured, your satisfaction is our top priority, and we’re here to make the return process as seamless and hassle-free as possible. With our customer-friendly return policy, you can shop with confidence, knowing that we’ve got you covered every step of the way.

Q: How long do I have to complain about my order?
A: You must notify us of any issues with your order within 48 hours of delivery. After this period, we may not be able to process your complaint.

Q: Are stitched items returnable?
A: No, stitched items are non-returnable. We recommend reviewing the size chart carefully and providing accurate measurements to ensure a perfect fit.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team on support@sareeful.com within 3 days of delivery. We will provide you with further instructions on how to return the item.

Q: Who is responsible for return shipping?
A: Customers are responsible for shipping the returned items back to us. Please note that a courier charge of Rs.149 for domestic orders or $30 for international orders will be deducted from the total refund amount for this service.

Q: What condition should the returned items be in?
A: Returned items must be unused, unworn, unwashed, and in their original packaging with all tags attached. Please create a unpacking video for return requests to qualify. Requests for colour, thread or weave differences will not be entertained. We reserve the right to reject returns that do not meet these criteria.

Q: How long does it take to process a refund?
A: Once we receive the returned items and verify their condition, we will process your refund. Please note that it may take 4-5 working days for the refund to reflect in your account.

Q: Will I receive a refund or store credit?
A: If you are eligible for a refund, it will be issued in the form of store credit. The store credit will be valid indefinitely and can be used for future purchases on our website.